SMS Messaging Privacy Policy
Updated January 2025
High House Capital, L.L.C. (“HHC” or “we” or “our”) is committed to protecting your privacy. This SMS Messaging Privacy Policy (“Policy”) governs how we collect and use information about you in relation to HHC’s SMS text messaging services (“Messaging Service”), which we make available to you through a 3rd party service provider. By using the Messaging Service, you agree to the terms of this Policy. HHC reserves the right, in its sole discretion, to modify or change this Policy at any time without prior notice to you.
Collection of Information
Through your use of the Messaging Service, we may receive Personal Information about you. “Personal Information” is information that individually identifies you, such as your mobile phone number or any other information that you choose to include in messages you send through the Messaging Service. We may also collect Personal Information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device.
Use of Information
We may use Personal Information in the process of delivering services to you, such as in responding to your requests for property maintenance. We may also use Personal Information to maintain and support the Messaging Service.
Sharing of Information
We will not sell your Personal Information. However, we may use or disclose your Personal Information in any of the following limited circumstances:
We have your consent.
In order to serve you, we may provide your Personal Information with trusted vendors and contractors (“Third Parties”). For example, we may provide your Personal Information to a General Contractor, so that the General Contractor may inform you when they have arrived at your business location to complete a work order. If the Third Parties fail to comply with our terms, we are not accountable in any way for any liability or reimbursement.
We may provide your Personal Information to a company controlled by, or under common control with, HHC for any purpose permitted by this Policy.
We may transfer Personal Information about you if HHC, or its assets are, acquired by or merged with another company.
We may disclose your Personal Information if we believe disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.
Protection of Information
We strive to protect your Personal Information against unauthorized use or disclosure. However, no online activity can be guaranteed to be 100% secure. Additionally, in using the Messaging Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party provider’s SMS delivery platform or your carrier network), and we cannot ensure or warrant the security of any information you provide. By using the Messaging Service, you agree that HHC is not liable for any unintentional disclosure.
Children and Intended Audience
The Messaging Service is not intended for children under 13, and we do not knowingly collect information from children under the age of 13. Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Messaging Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service. We require that users of the Messaging Service be limited to US residents only.
Retention of Information
We retain your Personal Information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.
Controls and Contact
You can opt-out of our Messaging Service by replying with “STOP” at anytime. If you have any questions or concerns about our privacy policies, please contact admin@highhousecapital.com.